Kyaw Aung
Online shop owner
Kyaw runs a small online clothing shop. Orders come through Facebook and his website, but every question still lands on his phone. Before he can pack a single parcel, he is checking stock, answering sizes, and typing the same replies again and again.
The struggle
- Hundreds of “Is this in stock?” and “What size do you have?” messages every week
- Checking spreadsheets and warehouse notes before he can reply — often minutes per customer
- Promotions and new arrivals delayed because answering DMs eats the whole day
How Foundry helps
- Auto Reply on website chat, Facebook Messenger, and WhatsApp answers from facts Kyaw approves — never guesses
- He adds stock, sizes, hours, and return policy once; customers get consistent answers instantly
- When a question is outside what he taught Foundry, it hands off to him so he stays in control
- A unified inbox means every conversation lives in one place instead of jumping between apps
Kyaw still runs the shop — he just stopped being on call for every repeat question.